FAQ
How do I submit my rebate?

U.S. customers, please deliver rebate by mail to PO Box 6899, Mesa, AZ 85216.

Canadian customers, please deliver rebate by mail to PO Box 270, Windsor, ON N9A 6K7.


What do I need to include when I mail in my rebate?

An official redemption form and original or photocopy of your invoice. Remember to keep a copy for your records.


Can I submit a photo copy of the original invoice with my mail-in redemption?

Yes, a clear and legible photocopy of the original invoice will be accepted.


I lost my invoice. How can I get my rebate?

You will need to contact the store where you made the purchase in order to obtain a reprint of the information from your invoice needed to redeem your rebate.


How long does it take to get my rebate?

4-8 weeks after submission is received.


I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?

Unfortunately, we cannot process rebates that have expired.


How do I check the status of my rebate?

You may check the status of your rebate online, using the form here.


The status of my rebate is appearing as "Invalid." What do I need to do to receive my rebate?

You should receive a notice via email or regular mail explaining why your rebate request was invalid and what steps to follow if you feel that your redemption was valid.

If you have any other questions, you can always contact us for assistance.


I submitted my rebate. It says I’m approved but I haven’t received my card.

If approved, it typically takes 4-8 weeks for a card to deliver via First Class from the US Postal Service. If outside the 8 weeks, please contact 855-333-2819.